Mobile Service Desk

We make it easy. Comprehensive Coverage.

PiiComm's Mobile Service Desk

PiiComm offers complete solutions for all PiiComm powered Motorola devices. Our Mobile Service Desk is unrivalled in customer support. We offer a three year warranty and manage 30 different aspects of all of your mobile devices, so you don’t have to. The benefits for you are lower costs, fast service,

PiiComm’s Mobile Service Desk offers multi-year comprehensive coverage for the entire lifecycle of the mobile devices. We support thousands of devices on a daily basis. The fact remains that devices will always need to be repaired or have diagnostics performed. Mobile Service Desk is your one point of contact for all of your mobile repair, diagnostics and asset management.

We manage the following 30 points, so you don’t have to.

Mobile Service Desk
1 Hardware Procurement 16 Full Scale Staging
2 Track Hardware Shipments 17 Quality Assurance – Cell/APP
3 Receive Hardware 18 Create Kits for Deployment
4 Inventory Management 19 Deploy as per Customer Schedule
5 Manage Escalations 20 Return Management Authorizations (RMA’s)
6 Unpack Devices 21 Spare Management
7 Asset Tag into Tracking System 22 Manage Cellular Activations
8 Asset Assign Devices 23 Asset Management
9 Charge and Burn In 24 Monitor Device Maintenance
10 Quality Assurance of Hardware 25 Operating System / APP Asistance
11 Integration of Gold Image 26 Manage Repair Escalations
12 Configuration Application Kiosk 27 Full Management: New / Added Devices
13 Quality Assurance of Software 28 Full Cycle Mgmt. Future Revisions
14 Stage Pilot – Gold Image Approval 29 Batteries: Predictive Failure
15 Manage CDMA Serial Swaps 30 RMA: Secondary Quality Check

What happens to mobile devices that require service? Learn more about the Life Cycle of a Broken Device.

The team behind PiiComm are experts in enterprise mobile solutions. PiiComm’s Mobile Service Desk provides unparalleled customer support and complete visibility of mobile assets.

PiiComm delivers expertise and experience at every stage of the solution. This maximizes the value client’s receive throughout their multi-year agreement.

Mobile Service Desk support is trusted by leading companies across Canada to provide a single point of access for Tier 1 mobile device support.

Call 1.888.844.2007 or email info@piicomm.ca to discuss PiiComm’s Mobile Service Desk.