Mobile Service Desk
We make it easy. Comprehensive Coverage.
PiiComm offers complete solutions for all PiiComm powered Motorola devices. Our Mobile Service Desk is unrivalled in customer support. We offer a three year warranty and manage 30 different aspects of all of your mobile devices, so you don’t have to. The benefits for you are lower costs, fast service,
PiiComm’s Mobile Service Desk offers multi-year comprehensive coverage for the entire lifecycle of the mobile devices. We support thousands of devices on a daily basis. The fact remains that devices will always need to be repaired or have diagnostics performed. Mobile Service Desk is your one point of contact for all of your mobile repair, diagnostics and asset management.
We manage the following 30 points, so you don’t have to.
|Mobile Service Desk|
|1||Hardware Procurement||16||Full Scale Staging|
|2||Track Hardware Shipments||17||Quality Assurance – Cell/APP|
|3||Receive Hardware||18||Create Kits for Deployment|
|4||Inventory Management||19||Deploy as per Customer Schedule|
|5||Manage Escalations||20||Return Management Authorizations (RMA’s)|
|6||Unpack Devices||21||Spare Management|
|7||Asset Tag into Tracking System||22||Manage Cellular Activations|
|8||Asset Assign Devices||23||Asset Management|
|9||Charge and Burn In||24||Monitor Device Maintenance|
|10||Quality Assurance of Hardware||25||Operating System / APP Assistance|
|11||Integration of Gold Image||26||Manage Repair Escalations|
|12||Configuration Application Kiosk||27||Full Management: New / Added Devices|
|13||Quality Assurance of Software||28||Full Cycle Mgmt. Future Revisions|
|14||Stage Pilot – Gold Image Approval||29||Batteries: Predictive Failure|
|15||Manage CDMA Serial Swaps||30||RMA: Secondary Quality Check|
What happens to mobile devices that require service? Learn more about the Life Cycle of a Broken Device.
The team behind PiiComm are experts in enterprise mobile solutions. PiiComm’s Mobile Service Desk provides unparalleled customer support and complete visibility of mobile assets.
PiiComm delivers expertise and experience at every stage of the solution. This maximizes the value client’s receive throughout their multi-year agreement.
Mobile Service Desk support is trusted by leading companies across Canada to provide a single point of access for Tier 1 mobile device support.
Call 1.888.844.2007 or email firstname.lastname@example.org to discuss PiiComm’s Mobile Service Desk.