- Free assessment
By Natasha Tyner-Lewis
In a world of e-commerce, chatbots, automation, and multi-tasking, does the expression “Service with a Smile” still mean anything?
I believe the answer is ‘Yes’. As someone with close to 20 years in customer-facing roles, you might think I’m biased (and I am). However, I can see the quantifiable impact it makes in my day-to-day interactions with PiiComm customers.
I think the impact is even more powerful in today’s online world. ‘Service with a smile’ is about a personal and corporate mindset. The personal touch of a genuine smile and its warm effect holds vast value. Customers appreciate and crave authentic connections with service providers; providers who genuinely care about their needs and concerns. By treating customers with empathy and respect, businesses foster trust and loyalty, ultimately leading to long-term relationships.
Service with a smile (and by ‘smile’, I mean warmth and authenticity), can transform average transactions into outstanding experiences. If you’re looking for tangible examples on how to do this in your work day, here are a few ways I add a ‘smile’ into my work as a customer account manager:
The above are examples from my personal experience. It is important for organizations to grow a culture of service excellence to create consistency. This involves hiring and training employees who embody the values of empathy, positivity, and genuine care.
The phrase “service with a smile” is not a lost skill, despite what many people think. Organizations can prioritize great customer service, leave a lasting impression, and develop strong customer relationships by recognizing the value of genuine human connections. So, let’s embrace this skill and appreciate its influence on both businesses and customers.
Remember, a smile can go a long way!
Natasha joined PiiComm in 2018 and started learning the enterprise mobility management business on the floor as a service technician. In her current role, she is a customer account manager responsible for working with PiiComm customers to ensure that they receive top-notch service, while anticipating what they might need next.