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If you are in a field-service business, such as computer repair, electrical work, or even cable repair, you know that the tools you use to get the job done are critical. This often means the difference between a satisfied customer and a frustrated one. In the field, it’s vital that technicians have the tools to consistently provide customers with fast service and accurate information. Here are just some of the ways in which enterprise mobility can help your workers in the field do just that:
Often, field-service workers are the first, if not the only impression that customers get of your company; make sure they’re getting the right one! Equipping your personnel with mobile devices ensures that they are productive and resourceful, even when away from home base. From handhelds with data and voice support, to an RFID reader, mobile tools can increase efficiency and productivity by quite literally placing information at your workers’ fingertips.
Enterprise mobility solutions, including devices equipped with GPS services ensure your workers arrive on time and with the correct information. Rather than workers checking-in after every job to see where they’re headed next, dispatchers can push schedule information to their devices. This means less costly return trips, more jobs completed every day, and greater client satisfaction.
The ultimate goal of any field worker is to finish the job on the first visit; repeat visits means additional costs, not to mention, client satisfaction is sure to suffer. A field worker empowered by enterprise mobility has access to important information about parts and completion times. At the office, inventory is accurate with the use of tools such as barcode labels, barcode scanners, and RFID readers.
You may not think of a field worker as a vital part of your sales team, but with the right equipment, they can be! Provide them with instant access to customer and product information collected by barcode scanner or RFID reader, and they can sell. They can sell products, services, and accessories while on-site, including upgrades and warranties. Field workers the ability to invoice customers on-site to ensure payment is received as soon as possible. This decreases the likelihood of administrative errors and delays.
Enterprise mobility may be the solution you’ve been looking for to empower your workforce in the field, and take your organization to the next level.
Learn more about item-level RFID tagging in retail: click here