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With increased use of mobile devices to perform daily tasks such as banking, correspondence, checking the weather, and reading the news, employing mobile government solutions for government and public sector organizations can improve citizen engagement and speed up the delivery of key services.
More people rely heavily or entirely on their mobile devices now, using their smartphones to access the Internet more often than they do on a computer.
Mobile government solutions can make it easier for citizens to access important information, find and submit appropriate forms, and receive timely notifications. Here’s how:
And not only financial cost; by making government services accessible online and via smartphones, individuals will spend less time on lengthy phone calls, waiting in line, and sifting through paper forms at a government office. This saves time but also reduces the cost of providing these services and processing paper forms.
Mobile-friendly websites and apps allow people to:
With fewer errors, secure information, and an increase in processing times, service delivery becomes more efficient. This results in improved engagement with governments and government services, all via a mobile device.
Increased engagement with mobile government solutions also makes outreach easier, instead of traditional mailings immediately getting tossed in the recycling bin.
Mobile government solutions can change the way public sector organizations operate, reach out, and communicate with citizens. The increase in efficiency speeds up the delivery of key services, while increased citizen engagement makes it easier to reach a broader audience.
Citizens can provide feedback on the mobile solutions, allowing government organizations to further improve services. Citizen compliance can also be improved with mobile solutions by sending reminders about deadlines for paying taxes or speeding tickets.
With improved efficiency, citizen engagement, and reduced costs, mobile government solutions will make peoples’ jobs easier, increase worker and citizen satisfaction, and allow governments to operate smoothly with better services.
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